Privacy Policy


Last updated: December 26th, 2016

Privacy Policy

Minerva Labs Ltd., ("Minerva", "Company", "we", "our" or "us") provides this Privacy Policy  to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from any individual or entity (or anyone on their behalf) accessing our website ("Website"), downloading and/or using our software ("Software") or otherwise receiving from us support and/or additional services including certain Software services provided via cloud servers (“Additional Services” and together with Website and Software it shall be hereinafter referred to collectively as, the “Services”) (collectively, "User", "Users", "you" or "your"). Your privacy is always a top priority for us.

By using our Services, you are consenting to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy and agree to be bound by its terms.

As used in this Privacy Policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within our organization or among our affiliates, if any.

This Privacy Policy may be updated from time to time. We will notify you of any material changes by posting the new Privacy Policy on our Website, or through the "Electronic Software Delivery Process" when you download or upgrade our Software. You are advised to consult this Privacy Policy regularly for any changes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our End User License Agreement.

Information Collection and Use

Our primary goals in collecting information are to provide Services to our Users and improve our Software and Additional Services.

Personally Identifiable and other Information: 

When you contact us through our Website or otherwise use our Services, we will ask you for personally identifiable information. This refers to information about you that can be used to contact or identify you (“Personal Information”). Personal Information includes, but is not limited to, your name, address, phone number, age, credit card or other billing information, email address, home and business postal addresses. 

We also collect the other information that you provide as part of registration and the administration and personalization of your account (e.g., without limitation, zip code (on its own) and individual preferences) (“Non-Identifying Information”).

We use your Personal Information (in some cases, in conjunction with your Non-Identifying Information) mainly to provide improve and personalize the Services, analytics purposes, and administer your use of the Services.  

Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information (for example, your services preferences). We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Users to attempt to provide you with a better experience, to improve the quality and value of the Services and to analyze and understand how our Services are used. We may also use the combined information without aggregating it to serve you specifically, for instance to provide specific services to you.

We may also use your Personal Information to contact you with Minerva's newsletters, marketing or promotional materials and other information that may be of interest to you. If you decide at any time that you no longer wish to receive such communications from us, please follow the unsubscribe instructions provided in any of the communications or update your “user preferences” information. (See “Changing or Deleting Your Information” below.)

Except as disclosed in this Privacy Policy, Minerva does not rent, sell, trade or disclose your Personal Information to third parties without your consent.


Log DataWhen you use the Services, whether as subscriber User, employee or consultant of a company subscriber, or a non-registered User just browsing, our servers automatically record information that your browser sends whenever you visit a Website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, activities on our Website, access times and dates, metadata, identification numbers of the devices you use to connect to the Services, and other statistics.  We use this information to monitor and analyze use of the Website and the Services and for the Website’s technical administration, to improve the Services, to increase our Website’s functionality and user-friendliness, and to better tailor it to our Users’ needs. We do not treat Log Data as Personal Information or use it in association with other Personal Information, though we may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information. We may keep Log Data after you are no longer a User.


Metadata Collection and Transmissions: As a default, the Software may automatically collect and transmit certain metadata and hashes (collectively “Metadata Transmissions”). Metadata Transmissions are transmitted to our cloud servers for a statistics purposes as well as analyze the functionality of our Software. If you are using our Software and/or Additional Services and would like to opt out from the Metadata Transmission and turn off this functionality feature, please see instructions within the User Guide or contact us with your request at [email protected]


Like many websites, we use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use cookies for the purpose of saving Non-Identifying Information to enable certain features of the Website, to better understand how you interact with the Website and use the Services and to monitor aggregate usage by Users. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Website or all functionality of the Services.

Information Sharing and Disclosure

Aggregate Information and Non-Identifying Information. We may keep, use and share, publicly and with our Users and partners (like publishers and advertisers), aggregated non-personally identifiable information derived from information provided by you and your authorized Users, including but not limited to for the purpose of improving the Services. Any aggregated information shared in these contexts is anonymous and will not contain your Personal Information.

Third Parties Providing Services to Minerva. We may employ third party companies and individuals to facilitate the Services, to provide the Services on our behalf, to perform Website and Software related services (e.g., without limitation, support services, web analytics and improvement of the Software’s features) or to assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement. Minerva cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Business Transfers. Minerva may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

Protect the Service. Minerva may disclose your Personal Information and other related information in the event it reasonably believes such disclosure is necessary to protect the Services, Minerva's rights or property, or the rights of any third party.

Third Parties Privacy Policy

This Privacy Policy only addresses the use and disclosure of information Minerva collects from its Users. To the extent that you disclose information to other parties while using the Services, different rules may apply to the use or disclosure of the personal information, which you disclose to them. We do not control the privacy policies of third parties and you will be subject to the privacy customs and policies of such third parties.

Changing or Deleting Your Information

Users may review, update, correct or delete the Personal Information in their Account by contacting us.  If you completely delete all such information, then your account may become deactivated.  If you would like us to delete your record in our system or stop sending you any information please contact us at [email protected] with a request that we delete your Personal Information from our database. We may retain an archived copy of your records as required by law or for legitimate business purposes.


Minerva is very concerned with safeguarding your information. We employ administrative, physical and electronic measures designed to protect your information from unauthorized access. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information that you transmit to us on the internet. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical or managerial safeguards. It is your responsibility to protect the security of your login information. Please keep your account safe by using a strong password. 

We will make any legally required disclosures of any  breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined under applicable law) to you via email or conspicuous posting on the Website in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement; or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

International Transfer

Your information may be transferred to, and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Other Sites or Software

Our Software or Website may contain links to other sites. The fact that we link to a site is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party sites.  These other sites may place their own cookies or other files on your computer or mobile, collect data or solicit personal information from you. Other sites follow different rules regarding the use or disclosure of the personal information you submit to them. We encourage you to read the privacy policies or statements of the other sites you visit.

Our Policy toward Children

This Site is not directed to children under 13. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at  [email protected] If we become aware that a child under 13 has provided us with Personal Information, we will delete such information from our files. 

Contacting Us

If you have any questions about this Privacy Policy, please contact us at [email protected]